Planet Hollywood Las Vegas Scam

Even 3 years later, this hotel ruin the life of people. They are Horrieble. Planet Hollywood in Last Vegas is a big SCAM! Stay away. All the stuff need to be unemployed from security, to reception until the cleaning staff!

After a 15 minute walk from the parking garage to the hotel and 5 minutes to figure out where the lobby was, my husband and I checked into a room. My husband noticed black dots moving on the bed and realized they were bugs. The front desk gave us another room. We were told we needed to file a report with security who never arrived to our new room for the report. During our stay, the non-smoking room smelled of smoke and marijuana from the hall and adjacent rooms. The house cleaners didn’t clean with clean towels, since we can see all the dirty rag marks on the counters and hair, different color from ours, on the toilet. Our room keys stopped working each day after 3pm. After the second day, I thought it was comical and so did the desk clerk. The carpet is not latex right causing lumps/ mounds in the carpet creating trip hazards.
Over all, the location of the hotel is mid strip near everything. I would bring sanitation wipes to clean the room each day and definitely check for bugs! I do not recommend this hotel. After staying at the Paris, New York- New York, MGM, Mandalay Bay, Baley’s and many others, this is definitely the worst hotel I’ve experienced on the strip. Definitely not worth even a free/ comped room (which you still have to pay $42 per day in resort fees and tax). I would recommend Avoiding this hotel.

DISGUSTING!

Be prepared to walk 12-15 minutes from the parking garage to the difficult to locate front desk through the Miracle mike hall with drunk patrons. Once we arrived in our room, my husband noticed “black lint”on the white bed sheets, pillows, and tan couch. On further investigation, the “black lint” moved and were BUGS, possible bed bugs! I called and we walked back down to the front desk, where we were asked to file a security report for finding the bugs, I thought was strange. Our room was changed with out bugs.
During our 5day/ 4 night stay, our room key stopped working each day after 3 pm, so we needed to go down to the front desk for new keys daily. The cleaning crews sanitation/ cleaning techniques are questionable after noticing black hairs in, around and on the toilet as we first entered the room and through out our stay. Be mindful, My husband and I are both blonde.
After all, Although our stay was on a comp promotion, planet Hollywood hotel and casino is not work the headache and frustration.

Not only a 3 page report!

“Unfortunately, there’s not enough space for my 3 page report on why you shouldn’t stay at this hotel. Just keep in mind, this hotel does not have an active customer service depart, the casino reaks of cigarette smoke, the odor of marijuana (at least during my stay) can be distinctly smelled on the casino floor, people assigned to express check-in really have no interest in doing their job. Look for a more detailed review on yelp.”

Thanks for the share Richie

My stay was fine, but they refuse to provide me with a receipt. The room is in my name, I used my credit card, and I provided the correct confirmation number, but I was refused a receipt for my purchase. That boggles my mind. Now to figure out how to work this through my company who’s supposed to cover this charge.

Even when close they still steal money from people!

I hope this hotel will shut down and get closed!

“They took my money and made my reservation I showed up and it was closed, never got a call text or email. I am so upset it was my wife’s birthday!!!”